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For you Jake
Forum » Forums » ArcheAge
Joined: 22nd Apr 2014
Rank: Leader
Likes 38
27th Aug 2014

http://forums.archeagegam ... horized-Transactions

Regarding Reports of Unauthorized Transactions
QuoteTo our Alpha and Beta testers,

Let us start by saying this very clearly: Trion Worlds' security has not been compromised in any way. There has been absolutely no breach in Trion’s servers. 

What happened in the last few hours is sadly nothing new: every day, bots obtain user credentials from various unprotected sites around the Internet, build lists of login and passwords, and try them on Trion's servers (along with many other sites). If players consistently use simple or repeated passwords across different online services, these bots may get access to their accounts. Because of the current momentum around ArcheAge, hundreds of millions of such attempts were made from well over a million different IP addresses in the last few weeks, only a fraction of which ended up being successful today.

The team has already started providing refunds and all players affected by fraudulent charges will be automatically refunded within the next few hours today. 

As previously mentioned, this type of issue is recurrent in the online world and Trion has actually been working on a solution to address this particular problem for a while now. Coincidentally, starting Thursday, we are adding a new security feature to Glyph to help keep player accounts safe: when players log in from a new computer or a place that we haven’t seen them log in from before, they’ll be asked to verify that it really is them logging in, by entering a code emailed to their account’s primary email address.

Trion Worlds encourages all players to update their existing passwords and to make sure to use different, secure passwords for across the Internet. Players can go here to update their account information immediately, including their passwords and login information:  https://session.trionworlds.com/login. If you believe that this has happened your account and have any questions, please contact Trion Customer Support as soon as possible:  https://support.trionworlds.com/

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